We know how important visiting is for our patients, their families, friends and carers. We’re doing our best to enable safe visiting, in keeping with national guidance and the current prevalence of COVID.

Our current guidance is set out below. We will keep this under regular review in order to keep everyone safe.

  • There is now open visiting across most of our wards that look after people for unplanned care.
  • You can visit between 8am and 8pm and do not need to book a visit in advance (any visiting after 8pm should be discussed with the nurse in charge).
  • Please do not visit if you have any symptoms of COVID or any other infections (such as a temperature or diarrhoea / vomiting).
  • Please do not visit if you have had a positive COVID test in the last seven days.
  • All visitors must wear a face mask in in-patient and outpatient clinical areas of our hopsitals. It is optional in main corridors and the restaurant.
  • Face masks are provided at the entrance to East Surrey Hospital.
  • If the patient you would like to visit has had a positive COVID test in the last seven days then visiting is only permitted in exceptional circumstances. Please contact the team in charge of the patient’s care to discuss your requirements before coming to the hospital.

  • We are sorry that there is currently no visiting to our planned surgical wards, except for exceptional circumstances.
  • Exceptional circumstances include patients at the end of their life, and those for whom the presence of a visitor is essential for their care (such as people with dementia, delirium, a learning disability or a mental health need).

All women/visitors should be vigilant for signs/symptoms of COVID-19 infection and to test accordingly. 

  • We happily welcome birth partners to every aspect of a woman’s care.
  • We will continue to limit visiting to 1 person at a time in the ward environments, and 2 birth partners in an intrapartum setting;
  • General inpatient visiting hours are from 8am - 8pm with only 1 person per bedside at any one time;
  • Extended visiting for one birthing partner has been reintroduced until 11pm.  We continue to gently encourage people to take rest at home overnight in circumstances where women do not require additional support;
  • Visiting for children (siblings) on the postnatal ward is welcomed between 4-6pm;
  • Women are encouraged to check with their healthcare provider in community settings as GP surgeries may have their own guidance.

Please see our maternity pages for more details.

  • Two parents / carers can be with each child (we are sorry that currently no siblings are allowed)
  • Neonatal unit: Both parents / a carer for a baby

Patients are welcome to have someone accompany them to visits to the emergency department, outpatient appointments and appointments for diagnostic tests such as scans, x-rays or blood tests.

Fixed hearing loops are available at East Surrey Hospital in all main reception areas. Patients are able to request from our members of staff a portable hearing loop for use in clinic rooms when attending outpatient appointments.

While visiting restrictions are in place, we have set up an email address so you can email us with your messages. We’ll write them up and deliver them to your loved ones.

Please make sure to include the patient name and ward in your email to sash.patientmessages@nhs.net.

If you would like to do a video call with a loved one who is in hospital, we have people on hand to help organise it. Please contact the ward directly and they will be able to help facilitate the video call. Information about our wards can be found here.