For information about our services during coronavirus, please view our dedicated pages.
We saw over 246,000 outpatients last year across the SASH outpatient departments and this number is increasing year on year.

We hold approximately 1,450 outpatient clinics per month across the following four sites

  • East Surrey Hospital, Canada Avenue, Redhill, Surrey, RH1 5RH
    Main outpatients Purple zone 
    Ground floor, nearest the main entrance
    Limpsfield Ward Purple zone
    First floor
    Many eye appointments will be on Limpsfield Ward
    Chipstead Clinic Green zone
    Ground floor
    (Brockham Ward)
    Green zone
    First floor, nearest the East Entrance
  • Crawley Hospital, West Green Drive, Crawley, RH11 7DH
  • Horsham Hospital, Hurst Road, Horsham, West Sussex, RH12 2DR
  • Caterham Dene Community Hospital, Church Road, Caterham, Surrey, CR3 5RA

Each outpatient department is managed by an outpatient sister or charge nurse who is supported by a mix of registered nursing staff, nursing assistants and reception staff.

For information about travelling to each of these sites please visit this page.

Telephone: 01737 784 000

You can contact the Outpatients booking office to change or cancel your appointment. The office is open for calls between 8am – 6:45pm Monday to Friday.
8am – 1pm Saturday.

When contacting the Outpatients booking office please ensure you have your appointment letter to hand. When you ring you may find you are in a queue. If you do not wish to remain in the queue, you will be given the option to hang up without losing your position in the queue. As soon as one of our appointment officers becomes available they will automatically call you back.

X-ray and diabetes

X-ray services and diabetes clinics are not managed by the Outpatients department.

Outpatient pharmacy services

Visit our dedicated page here.

East Surrey Hospital and Boots have joined together to help you with your medicines.

All outpatients’ prescriptions are now only dispensed at Boots located opposite the Outpatients Department at East Surrey Hospital. These prescriptions are not valid at any other Boots store.

Boots at East Surrey Hospital opening times:

  • Monday to Friday 8am to 6:45pm
  • Saturday 8am to 1pm

Special assistance

Although interpreter assistance is usually arranged at the time of your appointment please contact the Outpatients booking office on 01737 784 000 if you are unsure or require any other special assistance at all in the outpatient departments.
You can also email the outpatients booking office on

If you are unhappy with any aspect of your care or the service you receive in your outpatient clinic please speak to a member of staff as soon as possible.

Alternatively you may wish to contact the Patient Advice and Liaison Service (PALS) on 01737 231958 who will be able to support you to resolve the concern informally within an agreed timescale.  

If you wish to make a formal complaint, please contact the SASH complaints department