As a patient, relative, carer or visitor sometimes you may need to turn to someone for confidential, on-the-spot help, advice and support. The PALS will seek to support you with any concerns, help you work with the hospital systems and communicate with hospital staff. We can also guide you through the different services available from the NHS.

We aim to:

  • advise and support patients, families, carers and visitors
  • listen to your concerns, suggestions or queries
  • help sort out problems quickly on your behalf
  • provide information on NHS services

We aim to advocate for patients and family who are expressing concerns. We do this by liaising with staff, managers and where appropriate, relevant organisations, to try to find solutions. If necessary, we can also refer patients and families to specific local or national agencies.

The PALS will also notice trends in concerns raised and use this to review our services, make changes and improve the experience of our patients.

The Trust is committed to improving patient care and involving patients and the public in everything they do.

Telephone: 01737 231958


Write to:

PALS at East Surrey Hospital

Canada Avenue




You can also ask a member of staff to contact the PALS on your behalf.

Or you can provide details of your concern by using our online concerns and complaints form.