Having your say ensures that as a patient you, your family, visitors and carers can contribute to improving and developing the care and services we provide.

By offering your feedback, it enables us to understand the things that are important to you and make it possible to take the required action so that all who have access to our services will have an experience that exceeds their expectations.

There are many ways that you can share your experience.

Your Care Matters Survey

Our Your Care Matters survey invites you to answer questions about your experience as a patient. The survey is anonymous and confidential, allowing you to give your honest opinion of your experience. These comments, positive and negative, are analysed, fed back to our staff and used to improve our care and facilities on an ongoing basis. You can complete the survey online now, by selecting the department where you were treated from the options below.

Day cases

Patient survey invitation card green


Patient survey invitation card purple


Patient survey invitation card teal

Emergency care

Patient survey invitation card red


Patient survey invitation card orange


Patient survey invitation card blue

Children and young people

Patient survey invitation card pink

If you are the family or carer of a patient or have been a visitor to Surrey and Sussex Healthcare NHS Trust and you wish to give feedback or suggestions on how we can improve our services, use our online feedback form.

Has someone made a difference to you? Tell us about a team or staff member who provided high quality care or a service and we will pass your thank you message on to the teams/staff member concerned.

Alternatively, you can tell your story online with the non-profit service Care Opinion. This service is independent of Surrey and Sussex Healthcare NHS Trust and the NHS. For more information about Patient Opinion and how your story is handled, visit careopinion.org.uk

Your story may appear (without your name) on their website. Care Opinion asks the health service to respond to the feedback you share, but does not reveal your identity.