Introduction
Our five year strategy outlines our response to the challenges that we face as an acute Trust. It sets a clear direction for delivering safe healthcare, optimising services, tackling the rising demand, and supports us to move towards a future where NHS services remain viable and sustainable.
Every interaction shapes how patients, families and carers experience our services.
Our new Patient Experience Strategy 2026–2031 sets out how we will work together over the next five years to deliver consistently compassionate, person-centred care, while listening to feedback and making meaningful improvements.
Our vision
We want every patient to experience compassionate, safe and person-centred care, with timely access, clear communication and meaningful involvement in decisions about their care.
By listening, learning and improving alongside patients, families and carers, we will ensure experiences are equitable and that people can see how their feedback leads to positive change.
