Our wards are very busy, so in order to be able to assist you as quickly and smoothly as possible, we please ask that only the designated next of kin ring us to check up on their loved ones. This will ease the burden on our nurses and clinicians by allowing them to focus on caring for our patients and giving one point of contact all the necessary information the first time they call. If you are the main point of contact, we ask that you please update others in your family. Where possible, please ring the ward after 10am, to allow for the handovers, breakfast and medication rounds to take place. If the relevant healthcare professional is not available at that time, we will endeavour to ensure they call you back.

There are a number of different ways that you can contact us at SASH:

The main switchboard number for East Surrey Hospital is 01737 768 511

The postal address for enquiries is:

Surrey and Sussex Healthcare NHS Trust
Trust Headquarters
East Surrey Hospital
Canada Avenue
Redhill
RH1 5RH

On this site there are a number of feedback channels, including forms that can be found in our feedback section. 

For a map and a public transport journey planner, please visit our finding us section.

If you want to contact a specific ward, please visit our ward information page.

For media enquiries, please visit our Communications team section.

The PALS team will help you to sort out any concerns you may have about the care we provide. You can find the team opposite Boots at the Main Entrance.

Telephone: 01737 231 958
Email: sash.pals@nhs.net
Write to: PALS at East Surrey Hospital, Canada Avenue, Redhill, Surrey, RH1 5RH

For more information on PALS

If you have a concern about a vulnerable adult or child, please do not hesitate to contact the safeguarding team. Visit the safeguarding page to learn more about the team.

Adult safeguarding team
01737 768 511 x 2839    

Surrey Social Care
01737 768 511 x 1802

Outpatient booking team

01737 784000 (Option 1)

You can contact the Outpatients booking office to change or cancel your appointment. The office is open for calls between 8am – 6:45pm Monday to Friday and 8am – 1pm Saturday.

Diagnostic Imaging (x-rays and Scans)

01737 784000 (Option 2)

You can contact the Diagnostic Imaging booking office to change or cancel your appointment. The office is open for calls between 8am – 5pm Monday to Friday.

Endoscopy

01737 784000 (Option 3)

You can contact the Endoscopy Booking Team to change or cancel your Endoscopy appointment. The office is open for calls between 8am – 4:45pm Monday to Friday

Suspected cancer referrals

01737 784005

The office is open for calls between 8am – 6:45pm Monday to Friday and 8am – 1pm Saturday.

Cancer patient navigators

01737 231714

The office is open for calls between 8am – 6:45pm Monday to Friday and 8am – 1pm Saturday.

If you have been referred by your GP on an urgent suspected cancer basis we have a specialist admin team who can support with any queries related to your appointments.

You can contact the Cancer Information Team to change or cancel your urgent cancer appointment or to ask questions related to your appointment or pathway. The office is open for calls between 8am – 6:45pm Monday to Friday and 8am – 1pm Saturday.

For all other queries please contact the team who are caring for you.