Appeals, Complaints & Internal Reviews

A simple guide to our appeals process is available here.

Charging Regime

A simple guide to our charging regime is available here.

The publications are all free electronically unless otherwise indicated. There may be a charge for hard copies of publications.

If you require information not available through our publication scheme, please submit your request to: sash.foi@nhs.net

Cost of Information (Fee Regulations)

Surrey and Sussex Healthcare NHS Trust will not charge for fulfilling standard information requests from individuals. However, if we estimate a request would cost more than £450 (staff time is calculated at £25 per hour regardless of grade/actual rates) to complete, then as a pubic authority we are not required to meet such a request.

In these cases, we may offer the requestor the opportunity to pay the additional costs ( read more…) involved in gathering the information or offer advice on ways in which they could change their request to bring it under the limit.

Feedback

Any questions, suggestions or comments about this Scheme should be sent in writing to:

Freedom of Information Officer, Surrey & Sussex Healthcare NHS Trust East Surrey Hospital, Trust Headquarters, Canada Avenue, Redhill, Surrey, RH1 5RH