East Surrey Hospital is carrying out an inpatient survey to find out what patients think about the care they receive.
The results provide important information, highlighting where the hospital performs well and identifying areas where there is room for improvement.
Surrey & Sussex Healthcare NHS Trust is sending out the questionnaire this week to a random selection of patients that were treated at the hospital in Redhill last August.
The patients will be asked a variety of questions about their experience including their admission, the quality of care, pain control, communication with doctors and nurses, and hospital food and cleanliness.
Trust Chief Nurse, Fiona Allsop, said: “We hope that our patients will take the time to help us with this survey. Their views are vital in helping us to find out how we are doing and how we can improve. This is also an excellent way for patients to help shape the services we provide in the future.”
Every NHS hospital trust in England is carrying out this survey as part of a national programme led by health watchdog, the Care Quality Commission.
The survey is part of a commitment to design a health service around the needs of patients, and their feedback plays a vital role in improving the quality of care and patient experience.
Results from last year’s survey showed services at the hospital were continuing to improve and that patient confidence was growing.
The hospital scored highly in several areas, gaining a 9 for cleanliness and 9.6 for patient privacy during treatment. For 24 of the questions the hospital was graded as ‘statistically significantly improved’.
The results of this latest survey will be published in the spring of 2014 on the Care Quality Commission website http://www.cqc.org.uk/public/reports-surveys-and-reviews/surveys. The results will be presented in a form that does not allow any individual’s answers to be identified.