Health executives at East Surrey Hospital are putting themselves in the shoes of their staff and going ‘back to the floor’ – spearheading a Trust campaign focusing on ‘compassion in leadership.’
This initial campaign will see the executive team working in a variety of clinical areas and departments as part of a wider Trust initiative focussing on staff behaviour and cultural change.
Today Tuesday (15) Director of Human Resources Yvonne Parker spent time as a ward hostess in our Acute Medical Unit (AMU) serving breakfast to patients and relatives.
By putting themselves in the shoes of their colleagues and viewing a situation from a new perspective, the team hope to gain a more in-depth understanding of the role of staff across the Trust and any issues they may face.
Each executive will summarise their learning experience in a short reflective account which will be published as a blog and also presented at the Trust’s monthly staff meeting.
Yvonne said: “It was a great experience. I had the opportunity to listen to ideas from the team and now have a better understanding of issues they face in their daily roles. Seeing things from a new perspective and spending time with patients has made me realise that it is often the small things that we do that can make such a big difference to staff and patients. I am looking forward to next time when I plan to shadow one of our junior doctors for a morning.”
At the beginning of May, Chief Operating Officer Paul Bostock will be working as a porter, transporting patients around the hospital, followed by Deputy Chief Executive Paul Simpson who will spend time in our Fracture Clinic and plaster room. Senior leaders within the Trust will be encouraged to follow suit later this year.