Performance (month 3, June 2014)
• ED Performance against the 4 hour standard in June was 96.6%.
• All three Referral To Treatment standards were achieved at aggregate Trust level with one speciality failure (Cardiology Non Admitted).
• Cancer access: All Cancer standards were achieved in June.
• Patient safety indicators continued to show expected levels of performance.
• The latest HSMR data and SHMI data both show overall trust mortality is lower than expected for all our patient groups.
• The Trust had no MRSA bloodstream infection and two Trust acquired C-diff in June.
• Maternity indicators continue to show expected performance.
Trust Services Praised by CQC.
The services provided by Surrey and Sussex Healthcare NHS Trust have been rated as good following a Care Quality Commission inspection. Across the country, of the 31 Trusts inspected so far, only two others have received a good rating across all five quality domains: safe, effective, caring, responsive and well led.
The inspectors reviewed eight cores services: Emergency Department, Medical Care, Surgery, Critical Care, Maternity, Children’s Care, End of Life Care and Outpatients
Care, compassion and leadership at all levels of the Trust were praised and the midwifery led birthing unit and the responsiveness of End of Life Care were both described as outstanding.
Improvements are needed in Outpatient services and the Trust has already begun work in this area. The department has been refurbished, staff are undergoing customer care training and some services are being moved out into the community. (see diabetes story below). The Trust is also looking at how it can use technology to improve the efficiency of the service for staff and patients.
The full report is available at: www.cqc.org.uk/provider/rtp
Radiotherapy Unit Opening
Staff are now treating patients in the new St Luke’s Radiotherapy Unit at East Surrey Hospital allowing patients who were travelling to Guildford for treatment to be treated much closer to home.
The £10 million purpose built unit, which is a joint project between Surrey & Sussex Healthcare NHS Trust and the Royal Surrey County Hospital, has 2 Linear Accelerators delivering the most accurate and safest dosing.
Radiotherapy patients have free parking at the unit which is staffed by highly specialist and experienced clinicians from St Luke’s at RSCH and the fullest range of clinical trials.
For more information on the unit please contact firstname.lastname@example.org
You are invited to the opening ceremony at the unit on September 3rd, 6.30pm at East Surrey Hospital. Please RSVP to Eloise.Clarke@sash.nhs.uk
Diabetes Team Move in to the Community
This autumn, our diabetes team is moving out of East Surrey Hospital into the heart of the community as part of the Trust’s aim to bring care closer to patients’ homes where it is financially and clinically viable.
The ground floor of a former GP practice in Royal Earlswood Park will become the new hub for diabetes care in the East Surrey and Sussex area.
As well as more spacious premises, the team, which consists of three consultants and four specialist nurses, has restructured its clinics. Now, there will be specific clinics for people with Type 1 and Type 2 diabetes, a young adults’ clinic and one for those using the insulin pump.
At the end of each clinic session, the specialist nurses will hold group education lessons to give people the confidence to manage their diabetes for better health and improved quality of life.
For further details please contact the lead diabetes specialist nurse Susan Stockley on Susan.Stockley@sash.nhs.uk
New Decant Ward
Building work has begun on a new decant ward at the hospital which will be up and running in December and help us to improve the patient experience during the busy winter months.
The new ward will allow us to ‘decant’ patients and refurbish our older wards, as well as closing our escalation areas. Escalation beds are those in the hospital that we use when we are over capacity. We know that patients don’t always get as good an experience when they are in these areas, as opposed to being on the ward most appropriate for their needs.
High Dependency Unit
The HDU is now being looked after medically by the Critical Care Team. The Trust is increasing its capacity to 16 critical care beds for acutely ill patients with dedicated Consultants and trainees which will help us give the best care to our very ill patients.
The recent United Kingdom Accreditation Service (UKAS) visit to Microbiology was successful and the Trust has retained CPA accreditation. It has also been offered ISO 15189 accreditation, subject to evidence.
The success of the Microbiology laboratory team is crucial to the success of the Trust infection control programme. For more details on our infection control plans please contact Dr Karen Knox on Karen.Knox@sash.nhs.uk
Car Parking Improvements
The Trust recently opened over a 100 new car parking spaces opposite the Main Entrance at East Surrey Hospital.
We know from patient and visitor feedback that queuing to get into the car park was frustrating and the enlarged car park should mean this will no longer happen.
As part of our travel plan we are committed to reinvesting the money from parking fees back into parking and other ways to make it easier for staff and patients to get to and from the hospital.
If you have any thoughts, comments or ideas about how we can improve the parking and hospital facilities please contact Ian Mackenzie, Director of Information and Facilities on Ian.Mackenzie@sash.nhs.uk