Performance (month 11, February 2014)
• ED Performance against the 4 hour target reduced in February to 94.7%, marginally below the 95% standard
• 18 weeks delivery remains favourable to expected standards at aggregate level but admitted performance was not achieved in T&O and General Surgery.
• Cancer access: All Cancer standards except the “62 Day Urgent referral” and the “62 Day Referral to Treatment from Screening” were achieved
• Patient safety indicators continued to show expected levels of performance.
• The latest HSMR data and SHMI data both show overall trust mortality is lower than expected.
• The Trust had no MRSA bloodstream infection cases in February. C-Diff is 5 cases below trajectory with 23 cases YTD.
• Maternity indicators continue to show positive performance.
In order to streamline our head, neck and thyroid services, we are looking at ways of reducing unnecessary referral to hospital for fine needle aspiration cytology (FNA).
Increasing numbers of patients are being sent to us from sonographers suggesting FNAs. This leads to unnecessary visits and patient stress when this investigation is not warranted.
Please could we ask you to get all abnormal thyroid ultrasound scans reviewed by a consultant head and neck radiologist prior to FNA.
The simplest way is for us to review the images and then if we are worried we would repeat the ultrasound and proceed if necessary. Many thanks for your help with this – it will make the patient’s pathway smoother and less stressful.
For more information, contact: email@example.com
Health Secretary visits East Surrey Hospital
Secretary of State for Health, Jeremy Hunt, spent lunchtime on the wards working as a healthcare assistant at the hospital recently.
He also saw the work going on in the Histology laboratory before holding a question and answer session with clinicians and support staff from across the Trust.
The MP said: “I have been really impressed by what I have seen here. It feels to me like an absolutely excellent trust with a really good atmosphere, and fantastically patient-centred.”
He added: “I think we really can see when people decide they want to turn things around that it can happen. It’s terrific to see what you have done and the people I have spoken to all say they are very proud to work here.”
Improvements to Maternity Facilities
The maternity department has been award a £250,000 NHS grant which is being used to improve facilities in the high risk delivery suite.
The work, which will be completed by the end of May, will create a more homely environment and improved en suite facilities. The high dependency unit will also be separated into two areas to improve privacy for women.
The award is part of a £10 million investment programme by the NHS in maternity facilities.
For more information, contact: firstname.lastname@example.org
Successful Simulation Bid
Health Education Kent, Surrey and Sussex (HEKSS) has recently confirmed our bid for simulated ambulance equipment that will be the latest addition to our extensive simulation learning facilities.
Our Trust is on a journey of continuous improvement and we do this through listening and learning. Offering our learners the opportunities and facilities for them to fulfil their own personal development aspirations is a key part of taking our organisation to the next level. This latest addition to our already very impressive simulation learning facilities will do just that, and help hone our processes and systems that will benefit the 95 patients (on average) that arrive at our hospital by ambulance every day.
We are leading the way in the region by pioneering this kind of training experience and we look forward to working together with the ambulance service and all the other hospitals in the region on improving the experience of our patients.
For more information, contact: Matthew.Mackenzie@sash.nhs.uk
Speciality Training Registrar Post
Our bid for a Speciality Training Registrar post for Community Geriatric Medicine has been successful and the first trainee will come to SASH in October.
The post, which was approved by HEKSS, is at the cutting edge of integrated elderly care and will offer valuable community experience for trainees in the region.
For more information, contact: Ben.email@example.com
Proud to Care Awards
The work of our Acute Stroke Team was recognised at the Surrey and Sussex Proud to Care Awards ceremony this month. The team based on Chaldon ward, won the Team Compassion Award.
Maternity matron Denise Newman was runner-up in the Individual Public Choice Award – an impressive result in a category with 109 nominations, all put forward by members of the public. One patient described Denise as: “Kind, compassionate, caring, supportive and loving – she has healed our family in ways in which we can never thank her enough for.”
The awards recognise the achievements of health staff who have gone over and above the call of duty in delivering the 6Cs – Care, Compassion, Competence, Communication, Courage and Commitment.
Staff survey results
A record number of staff completed the annual NHS staff survey and the results show they are some of the most motivated in the country and are proud to recommend their trust as a place to work and be treated.
The staff also feel they make a real difference to their patients and are well supported by their managers.
The survey looked at 28 areas, including training, job satisfaction and work life balance. In 10 of these areas the trust scored in the top 20% in the country, including staff motivation and engagement.
Other positive results include:
92% of staff said their role makes a difference to patients
87% of staff said they had received relevant job training and development in the last year.
For more information, contact: Sally.firstname.lastname@example.org