The NHS and Public Health England are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.
If you have symptoms associated with coronavirus including a new continuous cough, a high temperature and a loss or change to your sense of smell or taste, you are advised to stay at home for seven days.
Please do not book a GP appointment or attend your GP practice. For the latest COVID-19 advice please visit www.nhs.uk/coronavirus
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do. Only call 111 direct if you are advised to do so by the online service or you cannot go online.
More information about coronavirus, including advice about staying at home, can be found on the NHS website here
Visiting our services
We know how important it is for people to be able to visit their loved ones while they are in hospital and we are proud to have previously introduced open visiting on the vast majority of our wards.
Following the latest Government advice which says that everyone must stay at home to help stop the spread of coronavirus, we have temporarily suspending visiting to all clinical areas, with the exception of a small number of essential visitors only. These are:
- Where there are exceptional circumstances, such as visiting someone at the end of their life
- Where parents need to visit babies and children in paediatrics, maternity or our neonatal department. (Please be assured you will be able to stay with your child if you bring them in needing emergency care and if they need an inpatient stay.)
In these instances we ask that you discuss this with the staff in charge of your loved-ones’ care before attending. We are very grateful for your understanding – thank you for working with us to reduce the risk of infection and save lives.
While visiting restrictions are in place, we have set up an email address so you can email us with your messages. We’ll write them up and deliver them to your loved ones. Please make sure to include the patient name and ward in your email to email@example.com.
We would like to reassure you that it remains safe to attend our hospitals for appointments.
Like the rest of the NHS, we have reduced the number of people coming into hospital to help us care for people with coronavirus and prevent the spread of infection.
All clinically urgent operations and appointments, including cancer appointments and procedures, continue to go ahead. Where appropriate, these may be undertaken by telephone or video appointment.
Non-urgent appointments and procedures that are not suitable for telephone or video consultations will need to be postponed. We apologise for any inconvenience caused.
- If your appointment is suitable for a telephone or video clinic, or needs to be rearranged, you will be contacted by your hospital team to arrange this.
- If you have a scheduled face-to-face appointment, have not been told that it is being rearranged and do not currently have symptoms for suspected coronavirus, please attend as normal.
- If you are self-isolating with symptoms at home and have an appointment at one of our hospitals that you need to cancel or rearrange, please contact us.
- For those attending appointments please consider whether it is absolutely necessary to bring friends or family members with you and view our current visiting restrictions in advance.
Clinically urgent cancer diagnosis and treatment is continuing. Some appointments may need to be conducted by telephone or video call and we will contact you to arrange this.
If you have been referred in to one of our services by your GP on an urgent suspected cancer pathway and your condition has changed or you have a query regarding your appointment please contact us on 01737 784005. Our lines are open Mon to Fri 08:00 to 18:45 and Sat 08:00 to 12:45.
More information about urgent cancer diagnosis and treatment is available in the leaflet below: Urgent suspected cancer referral patient information leaflet.
Dementia and carer services
Find information about dementia and carer services in the East Surrey, West Sussex and nationally during the COVID-19 outbreak on our dedicated page.
Information about our bereavement services can be found on our dedicated page.