We saw over 246,000 outpatients last year across the SASH outpatient departments and this number is increasing year on year.
We hold approximately 1,450 outpatient clinics per month across the following six sites:
East Surrey Hospital, Canada Avenue, Redhill, Surrey, RH1 5RH
Ground floor, nearest the main entrance
|Limpsfield Ward||Purple section
Many eye appointments will be on Limpsfield Ward
|Chipstead Clinic||Orange section
First floor, nearest the East Entrance
Crawley Hospital, West Green Drive, Crawley, RH11 7DH
Horsham Hospital, Hurst Road, Horsham, West Sussex, RH12 2DR
Caterham Dene Community Hospital, Church Road, Caterham, Surrey, CR3 5RA
Oxted Health Centre, 10 Gresham Road, Oxted, Surrey, RH8 0BQ
Each outpatient department is managed by an outpatient sister or charge nurse who is supported by a mix of registered nursing staff, nursing assistants and reception staff.
Contact the Outpatients booking office
Telephone: 01737 784 000
You can contact the Outpatients booking office to change or cancel your appointment. The office is open for calls between 9-5pm Monday to Friday. Outside of these hours a message can be left which will be responded to the next working day.
When contacting the Outpatients booking office please ensure you have your appointment letter to hand. When you ring you may find you are in a queue. If you do not wish to remain in the queue, you will be given the option to hang up without losing your position in the queue. As soon as one of our appointment officers becomes available they will automatically call you back.
X-ray and diabetes
X-ray services and diabetes clinics are not managed by the Outpatients department.
- For X-ray information at East Surrey Hospital call 01737 231 604
- To contact the diabetes and endocrine team call 01737 231 743
Although interpreter assistance is usually arranged at the time of your appointment please contact the Outpatients booking office on 01737 784 000 if you are unsure or require any other special assistance at all in the outpatient departments.
You can also email the outpatients booking office on email@example.com
If you do not attend your appointment
If you do not attend your first appointment and have not previously contacted us, you will be logged as “Did Not Attend”. In this case the Consultant will review your case and you will receive confirmation of a new appointment by post if he/she feels this is necessary.
If you do not attend for a second time you will be returned to your GP who can re-refer you if necessary.
Concerns, comments and complaints
If you are unhappy with any aspect of your care or the service you receive in your outpatient clinic, please speak to a member of clinic staff as soon as possible.
Alternatively you may wish to contact the Patient Advice and Liaison Service (PALS) on 01737 231 958 who are able to support you to resolve the concern informally within an agreed timescale. The SASH PALS office is located near the East Surrey Hospital main reception, adjacent to Boots Pharmacy.
If you wish to pursue a more formal route then you should contact the SASH complaints department.